Pengenalan Praktek Kerja Mahasiswa Dalam Melayani Tamu Di Koempoel Bareng Cafe Di Catholic Centre
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Published:
Jan 30, 2024
Keywords:
Character Leadership, Leadership Concept, Intelligent, Constructive
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Articles
Statistics Article
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Furqan Furqan
Universitas Katolik Santo Thomas
Mega Williandani
Akademi Pariwisata Perhotelan Darma Agung
Abstract
Student internship programs play a crucial role in higher education by linking theoretical knowledge with practical application in real-world settings. This study investigates the internship experiences of students at Koempoel Bareng Cafe, situated within the Catholic Centre. Emphasizing students' roles in guest service, the research focuses on their interactions with patrons and the practical application of theoretical concepts in customer service contexts. Data collection involved participatory observation and structured interviews with both students and cafe management. Results highlight that these internships enhance students' practical understanding of the service industry while improving their interpersonal skills and professionalism
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References
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[3.] Adams, K., & Van Esterik, P. (Eds.). (2016). Intern Nation: How to Earn Nothing and Learn Little in the Brave New Economy. Verso Books. Aguinis, H. (2019). Performance Management (4th ed.). Pearson.
[4.] Brown, P., Hesketh, A. J., & Williams, S. (2003). Employability in a Knowledge-driven Economy. Journal of Education and Work, 16(2), 107-126.
[5.] Cappelli, P. (2012). Why Good People Can't Get Jobs: The Skills Gap and What Companies Can Do About It. Wharton Digital Press.
[6.] Kolb, D. A. (2014). Experiential Learning: Experience as the Source of Learning and Development (2nd ed.). Pearson Education.
[7.] Madera, J. M., & Hebl, M. R. (2012). Discrimination against facially stigmatized applicants in interviews: An eye-tracking and face-to-face investigation. Journal of Applied Psychology, 97(2), 317–330
[8.] McQuerrey, L. (2020). The Importance of Work Experience in the Modern Job Market. Retrieved from https://smallbusiness.chron.com/importance-work-experience-modern-job-market-17262.html
[9.] Nussbaum, M. (2010). Not for Profit: Why Democracy Needs the Humanities. Princeton University Press.
[10.] O’Connell, D. J., & Kungu, K. (2020). Enhancing the Hospitality Curriculum: A Study of Industry Expectations and Academic Preparedness. Journal of Hospitality & Tourism Education, 32(1), 59-70. Teng, L. (2015). Customer Service: A Practical Approach. SAGE Publications.
[11.] Thompson, N. A. (Ed.). (2017). Workplace Culture in Academic Libraries: The Early 21st Century. Library Juice Press.
[12.] Yarwood-Ross, L. (2020). The Case for Summer Internships and Other Work-Based Learning Experiences for High School Students. Retrieved from https://thejournal.com/articles/2020/06/03/the-case-for-summer-internships.aspx